Shipping Policy

Riders Biker Supply – Gear you can trust, service you can rely on. We’re riders serving riders, and we’re committed to making sure you get the right gear for the road ahead.

Shipping Information

We ship worldwide (excluding Asia and some remote areas). Here’s what you need to know about getting your gear:

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Timeframes

• Standard Shipping: Via DHL or FedEx
  • Delivery: 10-15 business days after shipment
  • Cost: $12.95
• Free Shipping: Via EMS (for orders over $50)
  • Delivery: 15-25 business days after shipment
  • Cost: FREE

Returns & Exchanges

We stand behind our gear just like we stand by our riding brothers and sisters. If something isn’t working for you, we’ll make it right.

Our Return Policy

You have 15 days from the delivery date to return most items for a full refund or exchange.

The Return Process – Straightforward as a Clean Highway

Step 1: Submit Your Return Request

Email us at [email protected] with the subject line “Return Request” and include:

• Subject: Return Request – [Your Order Number]
• Your full name
• Order number
• Item(s) to return with quantities
• Reason for return
• Preferred resolution (refund or exchange)
• Confirmation that items are in original condition with tags

Step 2: Wait for Authorization

We’ll email you within 1-2 business days with a Return Authorization Number and shipping instructions. Do not send items without this authorization.

Step 3: Package and Ship Your Return

Securely package the item(s) in original packaging with all tags attached. Include a copy of your order confirmation.

Ship to:
Riders Biker Supply Returns
423 Whitetail Lane
Dallas, TX 75248 USA

Note: Return shipping costs are your responsibility, unless the return is due to our error or a defective product.

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return (within 3-5 business days), we’ll process your request:

• Refunds: Issued to original payment method
• Exchanges: Replacement shipped immediately

Refund Timeline – When You’ll See Your Money Back

We process refunds quickly because we know you’ve got gear to buy and roads to ride:

• Credit Card/PayPal Refunds: 3-5 business days after processing
• Bank Transfers: 5-10 business days to appear in your account

You’ll receive email confirmation when your refund is processed.

Exchanges – Get the Right Gear for Your Ride

Need a different size in Mens Riding Jackets or want to swap Bike Lighting Accessories? We make it easy:

• Same process as returns – indicate “Exchange” in your request
• We’ll ship your replacement immediately after processing your return
• Price differences will be refunded or invoiced as needed

Damaged or Defective Items

If you receive damaged or defective items (faulty Bike Engine parts, damaged Biker Apparel, etc.), contact us immediately at [email protected]. We’ll cover return shipping and send replacements right away – no questions asked.