Welcome to Riders Biker Supply! We’re here to help you with any questions about our products, shipping, returns, and more. Below, you’ll find answers to common queries—so you can focus on the ride.
Product Questions
What types of products do you offer?
We specialize in everything for bikers, including Battery & Electrical parts, Bed Rolls & Hammocks, Bike Cleaner, Bike Engine components, Bike Lighting Accessories, Bike Tools, Biker Apparel, Biker Footwear, and Lifestyle Accessories like Denim Vests and Headbands. Our inventory is curated for riders who value quality and durability.
Are your products suitable for both men and women?
Yes! We offer a range of products for all riders, including Mens Biker Footwear, Ladies Hair Accessories, and unisex items like Biker Vests and Protective Jeans. Check our categories for gender-specific options.
Do you sell products for bike maintenance?
Absolutely. We have Bike Tools, Motorcycle Chemicals & Lubes, and Bike Engine parts to keep your ride in top shape. Whether it’s a quick clean or a major tune-up, we’ve got you covered.
Shipping & Delivery
Where do you ship to?
We ship globally, excluding Asia and select remote regions. Based in Dallas, US, we use reliable carriers to reach riders worldwide.
What are your shipping options?
We offer two main methods:
- Standard Shipping: $12.95 flat rate via DHL or FedEx, delivered in 10-15 days after shipment. Perfect for urgent needs like Bike Tools or Apparel.
- Free Shipping: For orders over $50, using EMS, delivered in 15-25 days after shipment. Ideal for bulk orders or non-urgent items.
How long does order processing take?
We process all orders within 1-2 business days, including picking, packing, and quality checks. You’ll get a tracking number via email once shipped.
Can I track my order?
Yes! After shipment, we email you a tracking number so you can monitor your package’s journey right to your doorstep.
Pro Tip: Team up with fellow riders to hit the $50 free shipping threshold and split costs—it’s a smart way to save!
Returns & Refunds
What is your return policy?
You have 15 days from the delivery date to initiate a return. Whether it’s a sizing issue with Biker Footwear or a defect in Bike Cleaner, we’ll help you out. Contact our support team to start the process.
How do I request a return?
Email us at [email protected] with your order details and reason for return. We’ll guide you through the steps for a smooth experience.
Are there any items that can’t be returned?
For safety reasons, items like Motorcycle Chemicals & Lubes may have restrictions if opened. Check our full policy or contact us for specifics.
Payment & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and easy transactions.
Is my payment information safe?
Yes, we use encrypted payment gateways to protect your data. Your security is our priority.
Do I need an account to order?
No, you can checkout as a guest. However, creating an account lets you track orders faster and access exclusive deals.
Limited Time Offer: Use code D88QMY at checkout for 8% OFF your first order!
General Support
How can I contact customer service?
Reach us at [email protected] for help with orders, delivery, or returns. We’re riders too, so we get your needs!
What if I live in a remote area?
If you’re in Asia or a remote region, contact us for shipping alternatives. We’ll do our best to accommodate you.
Do you offer discounts for bulk orders?
Yes! For large purchases, email us to discuss custom deals—perfect for clubs or group rides.
Ride safe and ride smart with Riders Biker Supply. If you don’t see your question here, just hit us up at [email protected]. We’re always here to help!
Riders Biker Supply Sale Shop
423 Whitetail Lane, Dallas, US 75248
Your Partner on Every Journey.